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FREQUENTLY ASKED QUESTIONS

Question: I don't see my country in your shipping options. Will you ship to me?

Answer: We ship primarily to the USA and Canada but we are able to ship to other countries as well. There are some locations we do not ship to. For international orders outside of the USA & Canada, please contact us for more information and a custom shipping quote.

Question: When will  my order ship?

Answer: We do our best to ensure all orders ship within 2-3 business days. If you have not received a shipping confirmation after 3 business days, please feel free to contact us.

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Question: How will I receive my PDF pattern(s)?

Answer: PDF patterns can be downloaded immediately upon purchase. Additionally, you will receive an email link to download the pattern, which will remain active for 30 days after purchase. If you do not receive the email and/or cannot download the pattern after purchase, please contact us for assistance.

Question: I paid via PayPal and my receipt says Knitting the Natural Way. Is this correct?

Answer: Knitting the Natural Way LLC is our parent company and this name may show on your PayPal receipt.

Question: Can I make changes to my order?

Answer: We are happy to make changes to orders, if they have not yet been processed. Please contact us at info@emmyarts.com as soon as possible to request a change. Please provide the order number when submitting your request.

Question: Can I cancel an order?

Answer: Yes, you can cancel an order and receive a full refund, if the order has not yet been processed. This does not apply to orders that include products marked as FINAL SALE.

Question: How can I track my package?

Answer: You will receive an email confirmation with a tracking number, as soon as your order ships. You can use this number to track the delivery progress of your package. We ship primarily via USPS, which can be tracked here.

Question: An Emmy Arts pattern I purchased has been lost and/or destroyed. How can I get a new copy?

Answer: You may redeem a free copy of any of our patterns you have previously purchased, by contacting us with your original order information.

Question: An Emmy Arts pattern I purchased has been lost and/or destroyed. How can I get a new copy?

Answer: You may redeem a free copy of any of our patterns you have previously purchased, by contacting us with your original order information.

RETURNS & REFUNDS

Your satisfaction is important to us. If you have an issue with an order, please contact us for assistance.

  • We accept returns within 30 days of the order date for unopened, undamaged products

  • For non-damaged returns, customer incurs the cost of return shipping

  • Discounted sale items or items marked as FINAL SALE are not eligible for return

  • Refunds for standard returns will be for the amount of the returned merchandise only and will not include original shipping costs

  • Refunds will be processed using the original form of payment

  • If you receive a product that is incorrect or damaged, please contact us right away for a replacement or return.

To initiate a Return or Refund, please fill out the form below:

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